Common Patient Questions

FAQs

The physicians and staff of Michigan Avenue Primary Care appreciate your trust in us as your medical providers. We hope that you will find the following information helpful. Please do not hesitate to contact our office if you have any additional questions. We look forward to seeing you and to providing extraordinary, efficient medical care for you.

Frequently Asked Questions

What are the office hours?

Our clinic hours vary but staff are available to answer calls:

Monday – Friday 8 a.m. to 6 p.m.

How do I get to the Michigan Avenue Primary Care facility?

Our office is located at 180 N. Michigan Avenue at the corner of Lake and Michigan. We are in Suite 1720. Please refer to the How To Find Us section of the website for orientation, the closest CTA EL train routes and parking facilities.

How is Michigan Avenue Primary Care is different?

We set ourselves apart with the continuity of care, customer service and location we provide our patients. Michigan Avenue Primary Care offers our patients exceptional quality and convenient care through our providers and those of our affiliated practice Michigan Avenue Immediate Care. Our physicians and staff love the practice of medicine, are passionate about what we do, and it is reflected in our care, customer service and the level of patient satisfaction.

What should I bring to my appointment?

Please bring a copy of your I.D. and most recent insurance card. If you are currently taking any prescription or over-the-counter medications, please be prepared to share the names and dosages with us (if you recall and/or if your medicine bottles are available).

Do I have to pay for my visit at the time of the appointment?

Payment for your medical care is requested at the time of service. If you have insurance, please note that most insurance plans include an up-front “co-pay” for which the patient is responsible. In addition, most insurance plans include a deductible (they start payment when the dollar amount exceeds a certain dollar amount, say $250, $500 or $1000). Many insurance plans also include a co-insurance payment (the patient is still responsible for a percentage of the dollar amount of each claim, above and beyond the deductible amount).

Unless you have been sick before, or have used your insurance card, the process can be quite confusing. You may need to call your insurance company to update yourself and to refresh your memory on current terms of the coverage by your insurance carrier. We will bill your primary insurance for you. For your convenience, VISA, MasterCard, and other credit cards, as well as cash, are accepted.

If you do not have insurance, you will be considered a “self-pay” patient.

If we are not in your current PPO network, Michigan Avenue Primary Care is considered an “out of network” provider. Our charges are very reasonable and you may find that the “out of network” fee you pay us is not significantly different than the “in network” fee you might pay. 

We are in-network with most major insurance providers.We recommend you call your insurance company if you have specific questions about your insurance plan and coverage.

What happens if my insurance company does not pay my bill?

Health care insurance is intended to cover some, but not all, of the costs of medical care. If you have any questions about your insurance coverage, we recommend you call your insurance company to clarify the terms of your current insurance policy before receiving treatment. In all medical settings, including this clinic, please be aware that the patient is ultimately responsible for payment of fees if there are problems with coverage from the insurance company.

How and when can I find out about any pending test results after my evaluation and treatment?

Some relevant test results can obtained on-site via rapid testing (a common example is a throat swab for Strep Throat).  These types of results will be shared with you immediately at the time of your visit.

More complex tests need to be sent to a laboratory for processing. Routine test results typically take a few business days to finalize, however, less common tests may take longer.   All finalized test results will be available via your patient portal account.

Who should I contact if I get sick after hours?

If you are experiencing a life-threatening emergency, or if you are in doubt, call 9-1-1 or go to the nearest emergency room. If you are looking for a non-emergent walk-in clinic, please visit Michigan Avenue Immediate Care, our affiliated practice, where no appointment is necessary.

Do your doctors treat young children?

Yes, we do see children over the age of 12 months for sick-visits.  We see children over the age of 5 years for routine check-ups. 

How do I schedule an appointment?

To schedule an appointment, please call (312) 994-3000 between 8:00-am – 6:00pm Monday through Friday or book online.

How do I refill a prescription?

Please contact your pharmacy to have them send us a refill request.

Alternatively, you can request medication refills via our patient portal.

 

May I email the doctors associated with Michigan Avenue Primary Care directly?

Secure messaging is a feature available via our patient portal.  Portal messaging should be used for non-urgent issues as turn-around time can be 24-48 hours.  For urgent matters, please call us at (312) 994-3000.

Announcement

Welcome to our brand new website! If you are a new patient be sure to check out our First Visit Guide!